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Passengers and KSRTC employees can send a grievance straight to the Hon'ble Minister for Transport or to the Chairman & Managing Director. No account needed — you get a docket number and a receipt the moment you submit.
Grievance Redressal
via CMD, KSRTC
Toll free 149
Grievance Portal
Submit a grievance
Write it here or upload a signed letter. Malayalam or English.
Submit a grievance →Track your docket
Enter your docket number and mobile to see every movement on the file.
Track your docket →Employee grievance
Serving and retired KSRTC staff — service, salary, transfer and welfare matters.
Submit a grievance →How it works
What you can send, what happens next, and how long it takes.
Help →Grievances submitted through this portal are monitored at the highest level. Please quote your docket number in all further correspondence.
At a glance
1
Grievances received
0
Disposed
1
In progress
0%
Disposal rate
Live figures from this portal.
KSRTC 24×7 call centre
Toll free from any phone in Kerala